The Student Recreation and Wellness Center had its first computer system failure Sept. 8.
The system crash lasted an hour and a half, affecting the computer system and the biometrics hand print device students use to check in and enter the SRWC according to Associated Students, Inc. communications coordinator Christina Esparza.
Staff members wrote down the student identification numbers of students as they entered the facility — instead of asking students for their ID cards — creating a line and confusion among students.
“We wanted to ensure no one was inconvenienced, so we wrote down students’ ID numbers,” Esparza said.
Although, there was no clear cause for the system failure other than a simple computer glitch. Esparza said the system was then back to normal.
Exiting the facility, the waiting in line is inevitable with only one exit through an automated door that allows one person to walk through at a time.
“The main reason we only have one exit is to ensure people from the public do not use exits to enter the facility. For security reasons, there is only one exit,” Esparza said.
Despite only one main exit, there are 20 emergency exits available throughout the facility and there are floor plans displaying the locations of the emergency exits for students and staff, Esparza said.
“Our staff is well trained and prepared for any emergency or situation,” Esparza said. In spite of the system failure, students seem to remain positive about the SRWC.
“[The system failure] doesn’t bother me. The fact is it’s new and no one has worked with the system well enough,” senior criminal justice major Norma Zamora said.
Despite the malfunctions, Esparza said the majority of the 2,000 to 4,000 people that use the SRWC every day have not had an issue.
Students like Angela Oliveira, junior psychology major, agreed with Esparza.
“Since [the facility] is really high-tech, one can expect things like this to happen. I don’t think it’s a big deal,” she said.
Many students said they would continue to use the facility, regardless of any system failures that occurred or may occur in the future.
Freshman biology major Dilson Hernandez said, “Everyone expects perfection since the center is new, but I think the [staff] should be well prepared for these situations.”
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